Contact CardSell

Our UK support team handles every enquiry, verification and payout securely by email.

You can contact CardSell about:

• Gift card submissions
• Verification enquiries
• Seller authorisation emails
• Payment status
• Refund requests
• Dispute resolution
• Technical issues
• General enquiries

Our support team operates around the clock, every day of the year. Messages are picked up promptly, though response times may vary during public holidays and periods of increased demand.

CardSell aims to respond to most enquiries within a few hours. Many messages are answered sooner, but this is an aim rather than a promise.

Response times may vary during public holidays or periods of increased support demand, and enquiries that require input from a retailer or payment provider can take longer to resolve.

Customer support is an important part of delivering a secure, transparent and professional experience. Selling a gift card involves trusting someone with a code that carries real value, so being able to reach a person who can explain what is happening matters.

Our support representatives are available 24/7 to assist with verification questions, payment queries, our policies and general enquiries. Where a decision has gone against you, we will explain the reason rather than leaving you to guess.

Our Fraud Prevention & Compliance Policy explains the checks we run and how we handle reports of suspicious activity.

Information you submit through the contact form is used only to:

• Respond to your enquiry.
• Provide customer support relating to your submissions or account.
• Improve our services and support materials.
• Meet applicable legal obligations.

Personal information is processed in accordance with our Privacy Policy. We do not sell personal information.