Gift Card Acceptance Policy

This policy is designed to provide transparency about which gift cards may be accepted by CardSell and how each submission is reviewed. We would rather set clear expectations up front than leave sellers guessing.

Submitting a gift card does not guarantee acceptance. Every submission is assessed on its own merits, and any offer shown before submission is indicative and subject to verification.

This policy should be read alongside our Terms & Conditions and Seller Agreement.

CardSell may accept eligible gift cards from the supported brands listed on the website. If a brand does not appear in our catalogue, you may still submit it using the "my card isn't listed" option, and we will review it individually.

Whether a particular card is accepted depends on factors such as:

Acceptance criteria and published rates may change without prior notice. The criteria in force at the time we review your submission are the ones that apply to it.

Each time you submit a card, you confirm that:

• You are the lawful owner of the gift card.
• The gift card was obtained legally.
• You have the legal authority to transfer ownership of the card.
• All submitted information is accurate and complete, including the brand, balance, code and payout details.

We may decline submissions, pause a transaction or close an account where these confirmations cannot be relied upon.

Every submitted gift card undergoes verification before acceptance. Verification may include:

• Balance confirmation — establishing the live, unspent value on the card.
• Card validity checks — confirming the code and PIN are active and usable.
• Brand eligibility — confirming the issuing brand is one we currently purchase.
• Duplicate detection — comparing the code against our register of current and historic submissions.
• Fraud prevention screening — checking for indicators of stolen, manipulated or unlawfully obtained cards.
• Risk assessment — reviewing submission patterns, account history and payout details.

Additional verification may be requested where appropriate, such as proof of purchase, a receipt, clearer photographs of the card, or confirmation that the payout account belongs to you. Verification times vary by brand, value and the hours during which the issuing retailer can be reached.

You may decline the authorisation request or withdraw your submission at any point before approving it. If authorisation is not received, redemption does not proceed and the card remains yours to use elsewhere.

A submission may be declined where:

• The card is from an unsupported brand or region.
• The balance cannot be verified, or differs materially from the amount declared.
• Ownership of the card cannot be confirmed.
• Fraud indicators are detected during screening.
• Duplicate submissions are identified, including cards previously submitted by another account.
• Required information is incomplete, inconsistent or illegible.
• The card has already been redeemed, has expired, or is otherwise ineligible under its own terms.

Where a submission is declined before redemption, the card is not redeemed and remains yours. We will notify you of the outcome by email and, where we are able to do so, explain the reason.

CardSell uses reasonable fraud prevention measures to help protect customers, retailers and the business. These include duplicate registers, screening of submission patterns, payout account checks and manual review by our team.

Suspicious submissions may be delayed, rejected, or require additional verification before a decision is made. Where we are legally required to do so, or reasonably believe it necessary, we may report matters to the appropriate authorities or to the issuing retailer. Further detail is set out in our Fraud Prevention Policy.

Payouts are issued only after:

• Successful verification of the gift card.
• Explicit seller authorisation of the transaction.
• Completion of the transaction, including redemption of the card.

Approved payouts are made electronically using our supported payment methods, such as a a local bank transfer in your country or a supported e-money provider. Processing times vary depending on verification and your payment provider, and we do not promise a fixed completion time.

This policy may be updated periodically to reflect operational, legal or security changes, including changes to the brands we purchase and the checks we carry out.

The latest version will always be available on the website with an updated "Last Updated" date, and the version in force when you submit a card is the version that applies to that submission.

We serve customers located in the United Kingdom.